Service Request

We’re here to help!

We have a fully equipped Service team to keep your equipment working for years. For common issues, you can refer to our Troubleshooting Guide.

Troubleshooting Guide

Repair Inquiry Form

If the steps described in our Troubleshooting Guide do not solve the issue, please submit a repair inquiry below and we will contact you within 24 hours.

"*" indicates required fields

Name*

Email*

Phone*

Company Name*

Address*

Request Details

Model #*

Serial # (on back of power supply)*

Describe the problem or error message*

What is your application?*

Sample volume (ml / L)*

Which probe/horn is being used?*

Does the tip show signs of erosion or pitting?*

Amplitude Settings*

Pulse mode on/off times*

Total sonication processing time*

What type of liquid is being processed?*

Is the sample temperature monitored? If so, what is it?*

Comments

Photos

Attach file(s) showing the system/probe or anything that may help to diagnose the issue.

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 5 MB, Max. files: 5.

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